Wanted: construction commissioner to handle complaints for HS2

HS2 want to be a good neighbour

HS2 Ltd is recruiting an independent construction commissioner to look into any complaints during the building of Britain’s new high speed rail network.

Building work is scheduled to start in 2017 on the London to West Midlands leg of HS2. This new eight day a month role will ensure that any unresolved complaints are investigated and mediated fairly.

HS2 Ltd’s managing director, construction, Jim Crawford said:

"We want to be a good neighbour throughout the time we build this vital new rail network. A Code of Construction Practice will also be put in place as we look to minimise disruption to local residents and businesses. But if there are any problems we want people to be reassured that there is an independent commissioner they can look to for additional help.”

HS2's job description say its is looking for someone with expertise in investigating complaints, a knowledge of large construction programmes and be familiar with engaging stakeholders to manage sensitive issues within local communities on complex infrastructure schemes.

The Construction commissioner will:

  • Lead on the independent investigations relating to construction and subsequent investigations with fairness and impartiality;
  • Provide reassurance to the public that he/she is available to mediate in any disputes which have not been resolved through the normal corporate complaints process;
  • Develop an awareness of all those affected by construction works of how to make contact with the appropriate people in the event of any difficulties.


How can a commissioner or lets face it complaints handler employed by HS2 be anywhere near independent.