Turner & Townsend sets up helpdesk for contract issues arising from Covid-19

Gareth Poole, director of contract services at Turner & Townsend.

Turner & Townsend has launched a contract services helpdesk to support UK clients on contract issues related to the Covid-19 pandemic. 

Operated by a team of highly experienced contract and procurement specialists, the helpdesk has been set up to assist clients with contractual issues, enabling them to take practical measures to manage their projects operating under NEC, JCT and FIDIC contracts.

The service will provide clients with a detailed assessment of short, medium and long term contract risks and commercial impacts, in addition to guidance on potential delivery delay through to comprehensive supply chain audits. 

It will also be able to assist in protecting commercial interests if a project shuts down or detailed protocols are required for the closure of a site or project team’s office.

Gareth Poole, director of contract services at Turner & Townsend, said: “The Covid-19 pandemic has given rise to a number of challenges across the construction industry and its projects. We have established our Contract Services Helpdesk to ensure that clients are well prepared and able to navigate issues relating to their contracts, their supply chains and their operations.

“The unprecedented nature, scale and location of the threat that has resulted from the pandemic has created an exceptional set of circumstances for the delivery of certain works and services. The government has issued welcome guidance on public procurement and supply chain payment, where extreme urgency is required and our specialists are able to provide advice on this.”

The helpdesk can be contacted directly by email at

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